Last updated: September 2026
These Terms & Conditions apply to services provided by Seoul Medica Ltd (“Seoul Medica”, “we”, “us” or “our”). By booking a consultation or purchasing a concierge package, you agree to these Terms & Conditions.
Seoul Medica is a UK-based independent medical, aesthetic, wellness and lifestyle concierge and coordination service.
We help clients research, identify and coordinate access to independent clinics, healthcare professionals, aesthetic providers, wellness providers and other third-party services in South Korea.
We do not provide medical advice, diagnoses, prescriptions, medical assessments, treatment recommendations or medical treatment.
Any information provided by Seoul Medica is for general information and concierge purposes and must not be treated as medical advice.
All medical, surgical, aesthetic and wellness treatments are provided exclusively by independent third-party clinics and practitioners.
The relevant clinic or practitioner is solely responsible for determining your suitability for treatment and for providing medical advice, diagnosis, informed consent, treatment, prescriptions, clinical decisions and aftercare.
The decision to undergo any procedure or treatment is made directly between you and your chosen healthcare provider.
We cannot guarantee the suitability, safety, effectiveness, results or outcome of any treatment, procedure, clinic or practitioner.
Medical and aesthetic procedures carry risks. These should be discussed directly with the treating practitioner before you consent to treatment.
Seoul Medica carefully researches and selects clinics and service providers that we consider appropriate for our concierge offering.
However, clinics, doctors, hospitals, hotels, drivers, translators, personal shoppers and other providers introduced or coordinated by Seoul Medica remain independent third parties.
An introduction or recommendation does not constitute a medical endorsement or guarantee of a particular outcome.
You remain responsible for deciding whether to proceed with any clinic, practitioner, treatment or third-party provider.
Depending on the concierge package selected, Seoul Medica may assist with coordinating:
The exact services included will be confirmed in your selected package or written proposal.
Seoul Medica acts as a coordinator and concierge in arranging these services. Unless expressly stated otherwise, we are not the provider of the underlying service.
Your Seoul Medica fee is for our concierge, research, planning and coordination services.
Clients pay clinics directly for medical consultations, procedures and treatments.
Unless specifically agreed otherwise in writing, flights, hotels, drivers, translators, personal shoppers, restaurants and other third-party services are also paid directly by the client to the relevant provider.
Any third-party booking will be subject to that provider’s own terms, cancellation policies and refund conditions.
The initial Seoul Medica private consultation costs £150.
The consultation is designed to understand your requirements, preferences, proposed treatments, travel plans and the level of concierge assistance you may require.
It is a concierge consultation and not a medical consultation.
The £150 consultation fee is separate from and is not deducted from any subsequent Seoul Medica package fee.
If you cancel more than 48 hours before your scheduled consultation, the consultation fee will be refunded.
Cancellations within 48 hours and missed appointments are normally non-refundable, subject to your statutory consumer rights.
Seoul Medica currently offers:
Select — £995
Essential — £1,995
Signature — £2,995
The exact inclusions of each package will be displayed on our website or confirmed with you before purchase.
Package fees relate solely to Seoul Medica’s concierge and coordination services unless expressly stated otherwise.
Third-party costs, including medical treatment, accommodation, transport, translation and other services, are not included unless specifically confirmed in writing.
Because Seoul Medica provides personalised services involving research, planning, introductions, reservations and coordination undertaken specifically for each client, work may begin shortly after a package is purchased.
Where UK consumer cancellation rights apply, these will be respected.
If you ask Seoul Medica to begin providing services during an applicable statutory cancellation period and subsequently cancel, we may be entitled to charge for services already provided in accordance with applicable consumer law.
Once personalised concierge services have been fully performed at your request, the relevant concierge fee may no longer be refundable, subject always to your statutory rights.
Payments made directly to clinics, hotels or other third-party providers are subject to those providers’ individual cancellation and refund policies.
Nothing in these Terms & Conditions affects your statutory rights.
Seoul Medica will make reasonable efforts to coordinate your requested appointments and itinerary.
However, appointment times, practitioners, availability, accommodation, transportation and other third-party arrangements may change for reasons outside our control.
Where this happens, we will use reasonable efforts to assist with alternative arrangements.
We cannot guarantee the availability of any particular clinic, doctor, treatment, hotel or third-party provider.
Clients are responsible for ensuring they hold appropriate passports, visas or travel authorisations, insurance and any other documentation required for travel to South Korea.
Clients are also responsible for ensuring that their travel arrangements allow sufficient time for treatment, recovery and any recommended follow-up care.
We strongly recommend obtaining appropriate travel insurance and, where available and appropriate, insurance covering planned medical treatment overseas.
You are responsible for providing accurate and complete information to Seoul Medica and to any clinic or healthcare provider you choose to consult.
Relevant medical information should be disclosed directly to the treating healthcare provider so that they can determine your suitability for treatment.
Seoul Medica does not independently assess whether you are medically suitable for a procedure.
Individual results from medical, surgical and aesthetic procedures vary.
Photographs, examples, clinic information or treatment information supplied during the concierge process are illustrative and do not represent a guarantee of results.
Any discussion concerning expected clinical outcomes should take place directly with the treating practitioner.
Seoul Medica is responsible for providing its own concierge and coordination services with reasonable care and skill.
However, to the extent permitted by law, Seoul Medica is not responsible for the independent acts, omissions, clinical decisions or treatment outcomes of third-party clinics, doctors, healthcare professionals or other independent service providers.
Seoul Medica is also not responsible for circumstances outside our reasonable control, including flight disruption, third-party cancellations, changes in clinic availability or other travel disruption.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.
Personal information will be handled in accordance with the Seoul Medica Privacy Policy and applicable UK data protection legislation.
Where information needs to be shared with a clinic or other provider to arrange a requested service, this will be handled appropriately and, where required, with your consent.
Medical information should wherever possible be provided directly to the relevant healthcare provider.
If you are dissatisfied with Seoul Medica’s concierge service, please contact:
We will aim to investigate and respond to complaints fairly and promptly.
Complaints concerning medical advice, clinical treatment, treatment outcomes or the conduct of a healthcare professional should be raised directly with the clinic or healthcare provider responsible.
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms removes any mandatory consumer rights you may have under applicable law.
By booking a Seoul Medica consultation or purchasing a concierge package, you confirm that you have read and accepted these Terms & Conditions.
Seoul Medica Ltd
Your Curated Journey to Korea
info@seoulmedica.co.uk